Yes — we ship to the United States, the United Kingdom, Canada, Australia, and New Zealand. You'll shop and check out in your local currency.

Yes — shipping is always free, on every order, no minimum required.

No. The price you see at checkout is the total price — nothing extra arrives at your door.

Delivery takes 7–15 business days from the day you order, depending on your country. You'll find the exact range for each country in our Shipping Policy.

Yes — within 24 hours of placing it, as long as it hasn't shipped. Log in with the email you used at checkout and request the cancellation from your order. We'll confirm it and refund you in full.

Email care@fayeandrae.com as soon as possible with your order number and the correct address. If your order hasn't shipped yet, we'll update it. Once it's shipped, the address can't be changed.

Once your order ships, you'll receive a tracking number by email. You can use it to follow your order at Track Your Order.

Yes — within 30 days of delivery. To start a return, log in with the email you used at checkout and request it from your order. Full details in our return policy.

Our promise that your jewelry keeps its color. Every piece is stainless steel — waterproof, hypoallergenic, and tarnish-free — and we stand behind that for life: if the gold or silver color of your piece ever significantly fades or tarnishes, we’ll replace it free of charge, no matter how long you’ve had it. Faulty items are covered for 90 days too. One honest exception: real pearls are organic, so the pearl surface itself isn’t covered — the metal it sits on is. To make a claim, email care@fayeandrae.com with your order number, a photo, and your current shipping address.

We're happy to help. Contact us here or email hey@fayeandrae.com — we'll get back to you as soon as possible.