Your jewelry is prepared with care and usually arrives within:

• Australia: 8 to 15 business days
• Canada: 8 to 15 business days
• Ireland: 7 to 14 business days
• New Zealand: 8 to 15 business days
• Poland: 7 to 14 business days
• Spain: 7 to 14 business days
• United Kingdom: 7 to 14 business days
• United States: 8 to 15 business days

Every parcel is tracked.

Shipping is free when you order 2 or more items. Shipping on a single item is $5.90. Full details in our Shipping Policy.

Go to the Track your order page with your order number or email address. You will also receive an email with the tracking link as soon as your order ships.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. Payment is secure.

We currently ship to Australia, Canada, Ireland, New Zealand, Poland, Spain, the United Kingdom and the United States, and you check out in your local currency.

No. The price you see at checkout is the total price: nothing extra is due on delivery.

You have 30 days to change your mind. Request your return from your account, and once your piece is back with us in good condition, we refund you. Simple, clear, no reason needed.

Within 30 days of delivery, log in with the email you used at checkout and request the return from your order. We tell you what to do next and refund you once the item is back with us. Full details in our return policy.

Email hey@fayeandrae.com with a photo of the piece and its packaging. We get back to you as soon as possible to find the best solution.

Yes. A stone is often chosen at first sight: a color, a glint, a feeling. If one of them draws you in, it may already say something about you. Trust that first pull.

By tradition, each stone is associated with a symbolism: protection, gentleness, confidence, grounding. We see them as carriers of intention, to wear close to you and bring to life in your own way. The properties associated with stones come from traditional symbolism, with no demonstrated effect.

We choose our jewelry for the quality of the stones, the balance of the shapes and the precision of the details. Each natural stone has its own shades, veins or inclusions: slight variations that are not flaws but the signature of a living material.

Most of our bracelets are adjustable. For fixed-size models, measure your wrist with a tape measure and add about 1 cm for a comfortable fit. The available lengths are listed on each product page, with a size guide next to them.

Do: polish with a soft, dry cloth; store each piece separately, away from scratches and moisture; put your jewelry on last, on dry skin.

Avoid: prolonged contact with water (shower, pool, bath); perfumes, lotions and household products; rough cloths.

Yes. From 3 items, a free mystery bracelet is added to your order.

Yes. Just enter their address at the shipping step of checkout.

We are happy to help. Contact us here or email hey@fayeandrae.com, and we get back to you as soon as possible.