Shipping policy

Shipping is free on every order — here's everything else worth knowing.

Where we ship

We ship to the United States, United Kingdom, Canada, Australia, and New Zealand.

No customs or import fees

There's nothing to pay at delivery. The price you see at checkout is the total price; we take care of any duties and taxes.

Delivery times

Total delivery time from order to your door:

• United States: 8–15 business days
• United Kingdom: 7–14 business days
• Canada: 8–15 business days
• Australia: 8–15 business days
• New Zealand: 8–15 business days

These ranges already include the 1–3 business days we take to process every order before it ships.

Tracking

Once your order ships, you'll receive a tracking number by email. Follow your order anytime at Track Your Order.

Wrong shipping address?

Email care@fayeandrae.com right away with your order number — we can update it before the order ships, but not after.